Refund Policy
At VNS Luxury, we strive to provide high-quality fragrances and a great shopping experience. Please read our return and refund policy carefully before making a purchase.
1. Returns
Due to the nature of our products (perfumes), we do not accept returns on opened or used products.
However, we do accept returns in the following cases:
- You received a damaged product
- You received the wrong product
To be eligible for a return:
- The item must be unused and in original packaging
- You must request a return within 48 hours of delivery
2. Return Process
To initiate a return, please contact us with:
- Order ID
- Clear photos of the product (showing damage/wrong item)
📧 Email: vnsluxury5@gmail.com
📞 Phone: 8866308877
Once approved, we will guide you through the return process.
3. Refunds
- Refunds are processed only after the returned product is received and inspected.
- If approved, the refund will be issued to your original payment method within 5–7 business days.
4. Non-Returnable Items
We do not accept returns for:
- Opened or used perfumes
- Products damaged due to misuse
- Requests made after 48 hours of delivery
5. Order Cancellation
- Orders can be cancelled before dispatch only.
- Once the order is shipped, cancellation is not possible.
6. Exchanges
We currently do not offer direct exchanges.
If eligible, you may return the product and place a new order.
7. Contact Us
For any queries related to returns or refunds, contact us:
📧 vnsluxury5@gmail.com
📞 8866308877
📍 Gandhinagar, Gujarat, India